Kitchener, ON turns resident feedback into website accessibility and customization with MyKitchener

Kitchener, ON MyKitchener Website Accessibility

Residents create free MyKitchener accounts to customize their front pages with relevant information. MyKitchener notifies users of new content and offers text messages for news from city departments. A customizable experience emerged from three years of city engagement with residents interested in expanded online services. City staffers also worked with the Digital Kitchener Lab to simplify website language for readers and voice-activated assistants.

KO

Kitchener, ON

City in Ontario

Canada