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Melton, VIC develops new venue booking system for improved user and employee experiences

Melton, VIC Swapping New Improved Venue Booking System

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The previous system required multiple phone calls for each booking with 75% of contacts related to confirmations. Melton designed an online booking system that reduces personnel time and improves customer satisfaction. Event organizers find amenities and availability for each venue operated by the city. The system creates automated confirmations and simplifies bookings requiring multiple times or venues. City officials estimate AUD 160,000 per year in new revenue by maximizing facility rentals.

Facilities Management Customer Relationship Management (CRM)Event Management Customer Support

Melton, VIC

City in Victoria

Australia

Adjuntos

MAV Technology Awards Case Study

267.99KB

Proyecto realizado con éxito

The City of Melton was a finalist in the Customer Experience category at the MAV 2022 Awards for Excellence.

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