San Jose, CA deployed a real-time event tracking tool to reduce traffic congestion

How a Roadmap Keeps San Jose’s Innovation Team Focused on Core Priorities - The Commons

Michelle Thong is a service designer, storyteller and facilitator. As Digital Services Lead for the City of San Jose, she’s leading the introduction of user-centered, iterative approaches to help her fellow public servants deliver better services to San Jose’s 1 million residents and 60,000 businesses.   “Where do we start?” This is the question staring Read More