Cabarrus County, NC

The list of local government chatbot names grows by the day, as municipalities and county governments keep finding new ways to utilize this cyber workforce to improve services and reduce costs.

The county’s IT department is promoting a human-centered approach to workflows and internal requests. The result is an easy-to-use administrative process that frees up county workers to spend more time serving citizens.

From driving tourism to training first responders, augmented and virtual reality is revolutionizing how local governments engage with citizens and staff.