King County, WA

King County, WA integrates on-demand transit options into its new Metro Flex service

King County Metro previously operated three on-demand services - Community Ride, Ride Pingo to Transit, and Via to Transit. Metro Flex consolidates these services with a single mobile app powered by Via. The new service provides curb-to-curb trips in seven neighborhoods instead of the limited stops made by previous options. The MetroFlex mobile app suggests the best transit options for each trip with fares priced the same as bus rides.

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King County, WA

United States

King County, WA offers unlimited transit use for public housing residents with SHA Transit Pass

The SHA Transit Pass program issues free ORCA cards for unlimited bus, light rail, and other transit options throughout the region. The Seattle Housing Authority (SHA) and Department of Transportation started with a three-year pilot for 2,000 SHA residents. The expanded pilot through December 2026 will issue ORCA cards to 10,000 SHA residents, further reducing barriers to local services and employment. Eligible residents are aged 19 years or older and listed on current SHA leases.

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King County, WA

United States

King County, WA streamlines customer services and reduces costs with Lean management practices

King County combines frontline employee training with process improvements for better services. The Finance and Business Operations Division used Lean practices for property taxpayer sentiment measurements and a more efficient purchasing program. Trained staff members developed new methods for Medicaid enrollment and psychiatric evaluations in the county jail. The Executive Services, Public Health, and Transportation departments accounted for 60% of Lean efforts through three years.

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King County, WA

United States

King County, WA residents can review the impact of property taxes with the Tax Transparency Tool

The King County's Assessor's Office partnered with Spatialest to launch a Tax Transparency tool which allows residents to review how their property taxes are being invested. The Tax Transparency tool also shows users the portion of property taxes supporting local, regional, or state-wide infrastructure and services. The Tax Transparency tool uses mapping technology to provide residents with guided property-specific information.

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King County, WA

United States

King County, WA considers developing publicly-owned concrete manufacturing facilities amidst strike

King County is considering creating its own concrete supply after an ongoing strike continues to delay projects. The county has commissioned a study to determine the feasibility of developing publicly-owned concrete manufacturing facilities to internally supply the county's own concrete to ensure the future of critical infrastructure construction.

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King County, WA

United States

King County, WA begins first-in-the-country Collaborative Case Management Pilot for veterans

The King County Veterans Program (KCVP) identifies homeless veterans for the pilot. Participants receive HUD-Veterans Affairs Supportive Housing (HUD-VASH) vouchers to cover the rent for apartments identified by the county's Housing Authority. KCVP and the U.S. Department of Veteran Affairs coordinate services ranging from food assistance to job training. This pilot emphasizes stable housing and independent living for a group with disproportionate homelessness rates.

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King County, WA

United States

King County, WA launched the Regional Peacekeepers Collective pilot to reduce gun violence

King County launched the Regional Peacekeepers Collective (RPKC) pilot program as part of the Zero Youth Detention (ZYD) strategic plan. The RPKC was created to deliver support and provide services for young people and families at the highest-risk for gun violence. The RPKC addresses gun violence using a public health approach that ensures the treatment and recovery of all people involved.

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King County, WA

United States