Progetti
Columbia, MO approves $41.8M smart meter program for electric and water utilities
Columbia City Council voted Sept. 21 to authorize a $41.8 million Advanced Metering Infrastructure program with Ameresco for its city-owned electric and water utilities. The project will replace 53,992 electric and 52,747 water meters, with equipment orders in October and installation beginning in spring 2027. City officials project more than $71 million in benefits over 15 years.
Columbia, MO
United States
Summit County, OH moves building permits and inspections to GovWell portal
Summit County's Division of Building Standards began using GovWell, a new online platform for building permits and inspections, on Sept. 28, replacing its CityWorks portal for new requests. Applicants can apply for permits, submit plans, schedule inspections and track application status in one place, which officials expect will reduce review delays.
Summit County, OH
United States
Menlo Park, CA launches Laurel AI chatbot to answer resident questions
The City of Menlo Park launched Laurel, a Citibot-powered AI chatbot that answers community questions about city services using information from the city website, its Xplor Recreation software and its Accela permit portal. Laurel received over 1,000 questions in its first weeks, is available in more than 70 languages, and department staff review its responses for accuracy.
Menlo Park, CA
United States
Harris County, TX approves AI platform to speed permit and plat reviews
Harris County Commissioners Court approved a contract with Australia-based Archistar to use AI to pre-check plat applications and run technical code-compliance reviews for new construction. The program aims to cut permit processing time by 50% and includes a chatbot for applicants, while county staff keep final review and approval. Commissioners earmarked over $750,000 for it in the FY2027 budget.
Harris County, TX
United States
Lancaster, CA deploys agentic AI permitting platform to cut approval times from months to days
Lancaster, California became one of the first US cities to deploy a next-generation AI permitting platform from Labrynth, using agentic AI workflows to automate application screening. The platform reduces errors and back-and-forth, cutting approval times from months to days. Mayor R. Rex Parris launched the initiative alongside Labrynth's Red Tape Index, a national benchmark measuring permitting speed and transparency, to turn permitting into a driver of housing and infrastructure growth.
Lancaster, CA
United States
Calgary, AB opens Wave Tech Centre to pilot AI, robotics, and VR solutions for city services
Calgary launched the Wave Tech Centre, a dedicated innovation facility where city teams and partners can experiment with emerging technologies before full deployment. The centre features a VR immersion room, high-performance computing for AI and machine learning pilots, and robofabrication using robotics and 3D printing. Initial projects include digital fabrication methods for urban objects, supporting Calgary's Smart Calgary Strategy.
Calgary, AB
Canada
Denver, CO uses AI to streamline building permit reviews and target 80% first-round approval rate
Denver's Permitting Office launched CivCheck, an AI-enabled plan review platform by Clariti, to tackle a backlog of housing permits. Currently only 30% of applications pass on first submission — the tool prompts applicants to upload required documents, flags incomplete data in real time, and generates AI reports to speed up staff review. Denver's goal is to raise the first-round approval rate to at least 80%.
Denver, CO
United States
New York, NY establishes independent AI watchdog to audit algorithms used by city agencies
New York City Council unanimously passed the GUARD Act, creating an Office of Algorithmic Data Accountability to review, audit, and monitor AI tools before and after agency deployment. The office investigates public complaints about algorithmic systems and publishes a directory of every AI tool it evaluates. City agencies must test AI systems for fairness and undergo independent evaluations before launching any new automated tool.
New York, NY
United States
Contra Costa County, CA rolls out Microsoft Copilot and AI translation across county services
Contra Costa County deployed Microsoft Copilot countywide, backed by biweekly training sessions to help staff use AI effectively. The county also deployed AI translation for board of supervisor meetings, replacing human interpreters and making proceedings accessible in multiple languages. AI is additionally used to assist with contract drafting, improving efficiency across administrative functions.
Contra Costa County, CA
United States
North Las Vegas, NV offers real-time AI translation of public meetings in multiple languages
North Las Vegas has offered real-time AI translation of public meetings since 2023, allowing residents to follow city council proceedings in Spanish, Tagalog, and virtually any language by scanning a QR code. Audio translation is included, broadening civic participation for the city's diverse population without the cost of human interpreters.
North Las Vegas, NV
United States
Allegan County, MI uses AI to search and transcribe body camera footage for faster case resolution
Allegan County deployed JusticeText, an AI tool that searches and transcribes body camera footage, helping law enforcement and prosecutors work through video evidence faster. Within one year of deployment, case clearance rates increased by 8-9%, demonstrating measurable gains in public safety outcomes from a targeted AI investment.
Allegan County, MI
United States
San Antonio, TX builds community-driven smart city roadmap shaped by resident priorities
San Antonio's Smarter Together Smart Cities Roadmap was shaped by over a year of community engagement, with residents identifying five priority themes: transportation access, public information, public safety, safe infrastructure, and environmental resilience. A testbed running 2023–2028 pilots smart city solutions addressing these needs, with a core philosophy that technology must solve real resident problems rather than seek problems to fit.
San Antonio, TX
United States
Atlanta, GA establishes AI commission to evaluate artificial intelligence for city government
Atlanta City Council unanimously approved the creation of an AI Commission to evaluate artificial intelligence's potential impact on city government. The commission will explore AI applications across public safety, transport, traffic management, urban planning, sustainability, health, and citizen engagement, and is expected to report back with findings and recommendations in early 2026.
Atlanta, GA
United States
York County, VA deploys AI tools for recycling schedules and automated sewer inspection
York County deployed two AI tools without dedicated programming staff. The first is a website tool that accepts resident addresses — even with misspellings — and returns personalized trash and recycling pickup schedules, built in hours. The second uses AI to review sewer inspection video footage, automatically identifying cracks and defects and eliminating days of manual staff review.
York County, VA
United States
Prince William County, VA launches multilingual 311 portal with AI chatbot for resident services
Prince William County launched a new resident-facing 311 portal in May 2025, giving residents a central place to submit service requests and get answers to questions. The county is expanding the platform with AI chatbots and voice assistants to serve residents whose first language is not English, broadening access to government services across the community.
Prince William County, VA
United States
Orange County, FL upgrades to next-gen 911 so residents can text and video first responders
Orange County transitioned its emergency communications from analog to digital next-generation 911, enabling residents to send videos and texts directly to first responders alongside traditional voice calls. The upgrade modernizes how the county handles emergencies, giving responders richer information and making 911 more accessible to residents who may struggle with voice-only communication.
Orange County, FL
United States
New York, NY launches MyCity portal to unify access to services and benefits for residents
New York City launched MyCity (mycity.nyc.gov), a centralized digital portal that lets residents search, apply for, and track city services and benefits across multiple agencies. The initial phase focuses on childcare subsidies, enabling users to check eligibility, apply, and track services in 10 languages. Future phases will add job-seeking and small business support. The platform aims to reduce bureaucracy and improve information-sharing across agencies.
New York, NY
United States
Chattanooga, TN develops AI chatbot to help residents navigate city codes
Chattanooga is developing an AI chatbot to help residents understand and navigate city codes by answering questions and locating relevant sections. The city formed an internal working group to pilot and test AI applications before any public release, prioritizing responsible deployment. The chatbot is currently in an experimental internal phase, with plans to make it available to residents once fully validated.
Chattanooga, TN
United States
Saratoga, CA uses AI to summarize council meetings and open government records to residents
Saratoga deployed the Hamlet AI platform to make local government more transparent and accessible. The system summarizes City Council agendas, supporting documents, and audio and video recordings, making them easier for residents to follow. The city is also digitizing years of historical records into a searchable archive, allowing residents to search past decisions and topics discussed at council meetings.
Saratoga, CA
United States
Rochester Hills, MI uses AI chatbot to gather resident feedback on city budget
Rochester Hills transformed its static budget document into a dynamic digital hub powered by ClearGov's AI platform. Residents can explore financial data, ask plain-English questions via an AI chatbot, and submit feedback through polls and surveys. The city used the tool to gather input on a proposed pathway levy, identifying resident priorities around school safety that hadn't yet risen to the top of its agenda.
Rochester Hills, MI
United States
Raleigh, NC builds citywide AI strategy through cross-department pilots and employee training
Raleigh is taking a 'crawl, walk, run' approach to AI, running low-risk internal pilots before broader deployment. The city launched an internal AI chatbot in October 2025 to help staff navigate HR and IT systems, piloted an agentic help desk, and began testing AI for traffic analysis and waste optimization. Employees are trained in prompt engineering, data privacy, and AI limitations.
Raleigh, NC
United States