San Mateo County, CA

San Mateo County, CA Homeless Outreach Request App fosters efficient service delivery

San Mateo County built an encampment reporting system in-house with ArcGIS. County staffers use mobile forms to submit location data, photographs, and narratives about homeless encampments. Each entry activates an automated email or text message to an assigned community organization for quick response. An internal dashboard collects app reports and follow-up notes from partner organizations for thorough tracking of services provided to unhoused residents.

SM

San Mateo County, CA

United States

San Mateo County, CA Police Department can listen to livestreamed 911 calls from their vehicles

The San Mateo County Police Department has installed software in officer laptops that allows them to listen to livestreamed 911 calls. The goal is to give officers responding to a call as much information as possible about the situation. In addition to hearing the call, officers can now see the location of the caller on a map.

SM

San Mateo County, CA

United States

San Mateo County, CA "Choose Local SMC" mobile app rewards residents for shopping locally

San Mateo County partnered with Colu Technologies to develop the "Choose Local SMC" mobile app in order to support small businesses. The mobile app incentivises users to shop, drink, and eat at local businesses by rewarding them with points which can be used for discounts at any of the more than 334 participating businesses. The county reimburses rewards via the American Rescue Plan Act funding without financial impact to businesses or shoppers.

SM

San Mateo County, CA

United States

San Mateo County, CA highlights work to fill the digital divide with its Digital Equity Portal

The searchable map includes layers for indoor and outdoor Wi-Fi points along with public schools and libraries. Each pin can be clicked to find the location name and relevant access instructions. County officials developed the portal alongside an expansion of outdoor Wi-Fi points at libraries earlier in the pandemic. These initiatives used federal CARES funds to build on a countywide connectivity network first introduced in 2014.

SM

San Mateo County, CA

United States

San Mateo County, CA collaborates with cities on pilot that addresses mental health in 911 calls

Daly City, Redwood City, San Mateo, and South San Francisco are participants in the Community Wellness and Crisis Response Pilot Project. This two-year pilot pairs full-time mental health clinicians with local police officers on 911 calls. Officers assess each situation on the scene before clinicians develop personalized care plans for callers. County officials hope the pilot moves non-violent offenders from local jails into specialized care for psychological issues.

SM

San Mateo County, CA

United States

DC

Daly City, CA

United States

+3

San Mateo County, CA fills digital gaps in East Palo Alto with free Wi-Fi access points

The county installed 70 access points to the SMC Public Wi-Fi network at Woodland Park. County staffers used connectivity data to locate neighborhoods that lacked reliable Internet access. The Woodland Park project provides reliable Wi-Fi to residents of 1,800 apartments including public school students. San Mateo County first expanded connectivity with broadband subscriptions for two school districts and plan mobile hotspots in the near future.

SM

San Mateo County, CA

United States

San Mateo County, CA partnered with Knack to create a custom COVID-19 volunteer mangement system

San Mateo County leveraged a no-code app development platform, Knack, to create a custom volunteer portal. The County used the portal to coordinate volunteer efforts during the COVID-19 pandemic and volunteers used it to update their availability and contact information. This volunteer management system allowed County staff to export matching volunteers to relevant organizations, and search for volunteers based on specific criteria including skills, language, availability, and credentials.

SM

San Mateo County, CA

United States