Tutti i prodotti di ICS AI Ltd
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SMART LiveChat

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The world's first live chat via MS Teams connecting users with your customer service reps, enhanced by always-on human parity AI assistant.

1-on-1 service is not scalable. With traditional live chat, routine queries overwhelm agents, especially during contact spikes. With SMART LiveChat, AI serves unlimited users, answering routine queries and routing them to the most useful resource whenever extra help is needed. It also captures data feeding it to agents, streamlining interactions. It comes pre-trained, and its patent-pending mesh learning provides regular updates from other AI assistants in the network, evolving the customer experience even further. SMART LiveChat helps your residents, shielding your contact agents from simple queries that can be resolved without their intervention.

Elementi significativi

  • Outperforms well-trained agents (answer accuracy over 90%)

  • ​Reduces chat volumes by up to 40%

  • ​Reduces chat durations by up to 50%

  • Built on the Microsoft stack, offers no-fuss deployment

  • ICS.AI is the UK's local government no 1 AI vendor by market share

Degno di nota

ELLIS - your intelligent chatbot - Lewes and Eastbourne Councils

ELLIS - your intelligent chatbot - Lewes and Eastbourne Councils

Thought Leaders in Artificial Intelligence: Martin Neale, CEO of ICS (Part 1) | Sramana Mitra

Steven Mitzenmacher, SVP of Corporate Development at Rackspace Technology, discusses the Buy-side thought process on Exit Strategy.

Thought Leaders in Artificial Intelligence: Martin Neale, CEO of ICS (Part 1) | Sramana Mitra

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ICS AI Ltd

Fondato nel 1994

ICS.AI are the UK’s first Microsoft AI Inner Circle Partner and we have combined and integrated the critical elements required for an effective AI Transformation journey.

Su Govlaunch da 02 marzo 2022

Altro da ICS AI Ltd

  • SMART Chat

Dettagli prodotto

Prova gratuita?

No

Prezzi disponibili?

No

Accessibilità

Dispositivo di input alternativo

Lingue

More than 5

Conformità alla normativa o certificazioni

WCAG 2.1 AA / Cyber Essentials

Seguici

Distribuzione

Consegna

Desktop / Web

Adattabile per dispositivi mobili

No

Browser compatibili

All Browsers

Piattaforme

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