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Middlesbrough Council, GB streamlines tax collection process with Voicescape Collections platform

Middlesbrough Council, GB Voicescape Collections Tax Process

Completa

Council officials approved a six-month pilot of the platform in response to declining tax payments due to COVID-19. Voicescape Collections automates outreach to households with past-due council taxes and housing benefit changes. The platform transfers inbound calls from residents and provides useful prompts based on tax records. Revenues & Benefits team members focused on early interventions for struggling residents as manual tasks were handled by the system.

MC

Middlesbrough Council, GB

Unitary authority in England

GB flag

United Kingdom

Links

How Middlesbrough Council Rapidly Increased Council Tax Collection Rates

Voicescape Compliance gives tenants a greater degree of flexibility for getting into contact with tenants

Progetto riuscito

Middlesbrough Council approved a three-year contract with Voicescape after the pilot recovered £146,000 in tax payments in its first three months.

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