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San Diego, CA improves website usability after extensive engagement with local community
San Diego, CA Website Usability Improves Local Engagement
Completo
San Diego upgraded its online portal to be more responsive to resident needs. City officials and Hopscotch labs conducted interviews across the city and received 40,000 responses to a user survey. San Diego's main page divides user activities into service requests and exploratory tools. The Get It Done request tool is prominent on the main page for easy access. Hopscotch Labs removed outdated features like pop-ups and sign-in requirements detrimental to the user experience.
Projeto foi bem sucedido
San Diego received the Center for Digital Government’s Best of the Web Awards in 2016 for its website upgrade.
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