Kolkata, West Bengal adds WhatsApp chatbots for vaccination appointments and vital record requests
Public health officials introduced a WhatsApp chatbot for COVID-19 vaccination appointments to leverage the messaging app's popularity. Residents message +91 8335999000 and their first vaccination date to schedule follow-up appointments. This chatbot was successful enough to expand its reach from three vaccination centers to 100 centers. Kolkata later added a WhatsApp chatbot for birth and death certificate requests accessible by messaging +91 83359999111.
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