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Kolkata, West Bengal adds WhatsApp chatbots for vaccination appointments and vital record requests

Kolkata, West Bengal WhatsApp Chatbots Vaccination Record

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Public health officials introduced a WhatsApp chatbot for COVID-19 vaccination appointments to leverage the messaging app's popularity. Residents message +91 8335999000 and their first vaccination date to schedule follow-up appointments. This chatbot was successful enough to expand its reach from three vaccination centers to 100 centers. Kolkata later added a WhatsApp chatbot for birth and death certificate requests accessible by messaging +91 83359999111.

Citizen Services chat Bots Digital Services Health & Human Services Outbreak / COVID

Kolkata, West Bengal

City in West Bengal

India

Newsworthy

Kolkata's WhatsApp Chatbot Helped 75,000 People Avail COVID Vaccines

NDTV and ChildFund present India’s Helping Hands, supported by WhatsApp, an initiative to set-up child-friendly COVID centres and run vaccination drives in vulnerable districts of rural India

Kolkata Municipal Corporation’s innovative way of using a WhatsApp chatbot for vaccination highlights path that other government departments can follow - Express Computer

In India, there are several innovative use cases of technology for improving e-governance. At a time when the Covid-19 crisis is still hurting the economy, there are several lessons that government organizations can take from the way the Kolkata Municipal Corporation has used technology

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