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Fairfax County, VA offers 24-hour customer service to residents with Virtual Assistant

Fairfax County, VA Virtual Assistant Customer Service

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The Virtual Assistant provides answers to a broad spectrum of resident questions. Chatbot users find suggested topics common to local residents including voting, budgets, and COVID-19. The program also responds to keywords and questions with information, links, and contacts. Fairfax County's customer service and development teams regularly add new knowledge areas to the assistant. The AI-enabled assistant also learns how to improve future responses from past interactions.

Citizen Services Communications chat Artificial Intelligence (AI)

Fairfax County, VA

County in Virginia

United States

Links

Fairfax County's Virtual Assistant | Topics

Fairfax County, Virginia - The Virtual Assistant is an artificial intelligence-generated service that can directly respond to your requests at any time.

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