QAlert

Number 1 Government CRM All users (regardless of technical experience) can master the clean, intuitive CRM interface in no time at all. Through the Web-based desktop software, staff can efficiently complete several tasks within a single browser window. QAlert is the only solution that has a back-end section dedicated to call-taking staff. The one-screen view allows staff to enter a request search for previous submissions, access knowledgebase articles, and review each issue’s resolution process’s complete history. The route-based service request area allows responding staff members to focus on the issues relevant to themselves and easily prioritize their workloads. Managers can monitor staff workload at multiple levels, keeping users accountable and service levels high. Features include: Customizable Request Views Issue Map View Bulk Edit/Update Of Requests Easy Service Request Entry Reassign, Update, And Close Service Requests Access To Full Knowledge Base QAlert Mobile IPad App User Notices