Fairfax County, VA offers 24-hour customer service to residents with Virtual Assistant

Fairfax County, VA Virtual Assistant Customer Service

The Virtual Assistant provides answers to a broad spectrum of resident questions. Chatbot users find suggested topics common to local residents including voting, budgets, and COVID-19. The program also responds to keywords and questions with information, links, and contacts. Fairfax County's customer service and development teams regularly add new knowledge areas to the assistant. The AI-enabled assistant also learns how to improve future responses from past interactions.

FC

Fairfax County, VA

County in Virginia

United States