Übersetzung anzeigen
Glenelg, VIC Business Process Management Project improves council responses to service requests
Glenelg, VIC Business Process Management Project Requests
Abgeschlossen
Glenelg previously relied on paper-based requests that led to inefficient communications and progress tracking. Department managers mapped service workflows for automation opportunities and practice improvements. A low-code platform supports online service requests and automates emails to relevant officers with necessary information. Council officials evaluate average timelines for each task and collaborate on service improvements thanks to the system's integration of departmental data.
Erfolgreiche Projekte
Glenelg Shire Council was a finalist in the Employee Experience category at the MAV 2022 Awards for Excellence.
Verwandte Projekte
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