Victoria Daly, NT swaps regional data storage system for a more efficient cloud-based platform
Council officials pursued an alternative for a CouncilBiz system shared with other regional councils. The new system enables customization of apps and features by department rather than a one-size-fits-all approach. Two-factor authentication prevents unauthorized access, while a mobile-friendly design supports remote access by employees. Local officials estimate an annual savings of AUD 157,000 in the system's first five years from pay-as-you-go licenses and improved productivity.
Victoria Daly, NT
Australia
Glenelg, VIC Business Process Management Project improves council responses to service requests
Glenelg previously relied on paper-based requests that led to inefficient communications and progress tracking. Department managers mapped service workflows for automation opportunities and practice improvements. A low-code platform supports online service requests and automates emails to relevant officers with necessary information. Council officials evaluate average timelines for each task and collaborate on service improvements thanks to the system's integration of departmental data.
Glenelg, VIC
Australia
Moorabool, VIC Project X reinforces new document naming convention through creative promotions
The council's shift to SharePoint in 2020 revealed inconsistencies in file names and drive locations. IT team members created a one-sheet defining a uniform naming convention based on six descriptive components. This convention allows any user to understand the document's purpose without opening a file. Volunteers from council departments promoted the new standard through artistic endeavors including a comic strip and a short film.
Moorabool, VIC
Australia
New York, NY participates in Consolidated Edison's demand response programs to reduce energy usage
New York City's administrative buildings are expanding their participation in demand response programs managed by Consolidated Edison in an effort to alleviate grid stress and reduce electricity costs. Approximately 555 city facilities across dozens of agencies and organizations are participating in the program this summer, including 90 new participants joining this summer. City buildings are also participating in a winter demand response program to cut natural gas usage.
New York, NY
United States
Rio de Janeiro, RJ summons all taxi drivers to efficiently complete permit transfer requests
The City Hall of Rio de Janeiro's Municipal Transport Department is convening all taxi drivers with a permit transfer request in progress so that they can quickly resolve pending issues and complete the processes. The lists with the names and process numbers will be published in the Notices and Contract Terms section of the Official Gazette of the Municipality.
Rio de Janeiro, RJ
Brazil
Bundaberg, QLD takes cloud-first approach to public services with Civica's Authority Altitude
Local officials worked with Civica on a council-wide digital transformation focused on flexibility and cost efficiency. The Authority Altitude solution supported uncomplicated integration of processes from in-house systems and outside vendors. Council officers and residents can easily access Bundaberg's digital services from any connected device. The IT team benefits from predictive maintenance capabilities and minimal operational costs, thus saving resources for other initiatives.
Bundaberg, QLD
Australia
Helsingborg, SE launched a new anonymous tip service for reporting incorrect welfare subsidies
The city of Helsingborg's Health and Care Administration launched a new anonymous tip service for incorrect payments. The service was designed to prevent companies and private individuals from taking advantage of welfare by allowing anyone to notify the city directly if they suspect that someone is receiving compensation to which they are not entitled. The city investigates all tips and files a police report if they suspect a subsidy violation.
Helsingborg, SE
Sweden
San Francisco, CA considers establishing a "night mayor" to revitalize downtown's nightlife scene
The city of San Francisco is considering a proposal from nightlife advocates to establish a "night mayor" position in order to revitalize downtown after the effects of the COVID-19 pandemic.
San Francisco, CA
United States
Barcelona, CT created an internal technical service to promote the city council's cultural diversity
The Barcelona City Council created the "Intercultural Government Measure" an internal technical service to promote cultural and linguistic diversity within the City Council. The intercultural service has the following primary functions: to favor diversity of candidates for municipal employment, to encourage multilingualism among municipal staff, and to encourage the hiring of a diverse workforce wherever possible.
Barcelona, CT
Spain
King County, WA streamlines customer services and reduces costs with Lean management practices
King County combines frontline employee training with process improvements for better services. The Finance and Business Operations Division used Lean practices for property taxpayer sentiment measurements and a more efficient purchasing program. Trained staff members developed new methods for Medicaid enrollment and psychiatric evaluations in the county jail. The Executive Services, Public Health, and Transportation departments accounted for 60% of Lean efforts through three years.
King County, WA
United States
Boone, NC and Watauga County consolidated their emergency operations by merging 911 dispatch centers
The town of Boone and Watauga County have consolidated their emergency operations by merging 911 dispatch centers. According to the Watauga County Emergency Services Director, the merger will streamline call response, make it easier for dispatchers to deploy first responders, and address the issue of calls being directed to the wrong dispatch due to cellphone GPS coordinates.
Boone, NC
United States
Watauga County, NC
United States
Keller, TX pilots four day work-week to bolster staff recruitment and retention
The City of Keller is testing out a compressed work schedule for some employees, with the goal of improving work-life balance for staff. In addition to bolstering employee recruitment and retention, city officials hope the move will also improve efficiency in areas like public works and park maintenance. In those areas, fewer and longer shifts mean that more work can be accomplished between the time it takes to set up and tear down a job site each day.
Keller, TX
United States