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Los Angeles, CA Fire Department launched a 6-month pilot of the "what3words" location detection tool

Los Angeles, CA Fire Department what3words pilot program

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The Los Angeles Fire Department (LAFD) launched a six-month pilot program of the "what3words" location detection tool. The platform uses three unique words to identify each three-by-three meter area in the world. The tool helps first responders quickly locate callers during an emergency without requiring the caller to describe their location. The LAFD integrated the what3words tool into its Computer Aided Dispatch system in coordination with the RapidSOS platform.

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Los Angeles, CA

Municipality in California

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United States

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During the six-month pilot program, dispatchers used the system around 300 times for a variety of emergency calls across the city. Callers were using the tool in unexpected places such as large parking lots and universities where a traditional address wouldn't be useful. The LAFD was able to integrate the API with their existing system and is adopting the location technology permanently.

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