Computer-Aided Dispatch (CAD)
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Pitkin County, CO adopts Hexagon's HxGN Connect solution for improved emergency responses
County officials selected HxGN Connect in support of better services to mountain towns. The cloud-based platform automatically maps all incidents reported to local dispatchers and enables rapid cross-department coordination. An AI-powered Smart Advisor feature turns dispatch calls into analytics about linked incidents, personnel needs, and recommended responses. This system may be connected in the future to existing tools like wildfire detectors and public works vehicles.
Pitkin County, CO
United States
Lynchburg, VA collaborates with Equans, Masabi, and Transit on integrated public transit system
The Greater Lynchburg Transit Company (GLTC) will incorporate the Navineo ITS from Equans into its operations. This platform includes computer-aided dispatch for buses and real-time arrival updates for commuters by Transit app or automated announcements. Masabi will combine its onboard validators with mobile fare capabilities via Transit and the GLTC mobile app. An integrated system enables accurate trip planning, streamlined fare collection, and improved fleet management.
Lynchburg, VA
United States
Fairfield, OH Police Department enters 10-year contract with CentralSquare for upgraded CAD system
The Fairfield City Council has approved a $311,468 contract with Florida-based CentralSquare Technologies to upgrade the Fairfield Police Department's 15-year-old computer-aided dispatch and records management system. The 10-year contract includes the installation of new software, hardware, servers, and training for almost 100 employees. According to the Fairfield Police Chief, the installation of the system will not impact 911 services or non-emergency calls.
Fairfield, OH
United States
Ingham County, MI upgrades 911 central dispatch system to better pinpoint callers exact locations
Ingham County 911 Central Dispatch is upgrading its system by utilizing Rapid SOS software and the "what3words" application to pinpoint the location of callers. The Rapid SOS software supplies emergency responders with more specific caller location information than cell phone providers. The "what3words" application divides the world into 10 feet by 10 feet square areas and assigns each area three specific words so callers can share their three words location via GPS services on their phone.
Ingham County, MI
United States
Adams County, CO and the city of Thornton created Colorado's first regional 911 dispatching hub
Colorado's first regional 911 dispatching hub was created by integrating the computer-aided dispatch systems of the Thornton Emergency Communication Center and Adams County Communications Center. The newly integrated dispatching hub is expected to reduce response times by over two minutes by connecting Adcom 911, Adams County Fire Rescue, Brighton Fire Rescue, North Metro Fire Rescue District, South Adams County Fire Department and the City of Thornton's Fire Department.
Adams County, CO
United States
Thornton, CO
United States
Mt Juliet City, TN is improving emergency response times by reworking its 911 dispatch process
The Mt. Juliet Fire Department is eliminating a redundant step in its 911 dispatch process to improve response times. Previously, all 911 calls made in Wilson County were sent to the county's central dispatch, transferred to the city's call center, and then city dispatchers alerted emergency services. The new system will allow county operators to dispatch city firefighters directly to the scene of the emergency in order to improve response times by approximately two to four minutes.
Mt Juliet City, TN
United States
Wilson County, TN
United States
Austin, TX plans to implement artificial intelligence for non-emergency 911 calls
The Austin Police Department is planning to implement a "virtual officer" powered by artificial intelligence to handle non-emergency 911 calls. The virtual officer will be able to take reports, reduce the backlog, and communicate in 16 different languages. The virtual officer would free up time for dispatchers to focus on emergencies but human officers would still need to validate the reports.
Austin, TX
United States
Billings, MT is using a new priority medical dispatch program to improve emergency response times
The Billings City-County 9-1-1 Center has started using a new priority medical dispatch computer program to improve emergency response services. Priority dispatch determines which medical emergencies call require a basic or advanced life support response based on a series of standard questions. The new system helps the City-County Dispatch crew reduce wait times and emergency response backlogs by sending specific resources instead of sending a fire truck and ambulance to every medical call.
Billings, MT
United States
Alexandria, VA partners with RapidDeploy to implement RadiusPlus Mapping computer-aided dispatch
The city of Alexandria's Emergency Communication Center is partnering with RapidDeploy to implement the RadiusPlus Mapping cloud-based system. The RadiusPlus Mapping system uses the location-based settings on Apple and Android smartphones to automatically pinpoint the location of the caller with an accuracy range of approximately three meters. The system will operate more efficiently and accurately than the city's previous 911 technology.
Alexandria, VA
United States
Tazewell County, VA Sheriff's Office implemented the Smart911 service to improve emergency response
The Tazewell County Sheriff's Office partnered with the 911 Center and Tazewell County Public Schools to implement the Smart911 service. Residents can use the free Smart911 mobile app to provide key information to 911 dispatchers during an emergency. The Smart911 Safety Profile indicates the user's medical conditions, home address, household pets, and other various information to help improve emergency response efficiency. The Smart911 Safety Profile is automatically displayed to dispatchers.
Tazewell County, VA
United States
Bethel, CT plans to make $125 NexGen upgrade to dispatch and records management systems
The Bethel Police Department (BPD) is planning to make a $125,500 upgrade to its computer-aided dispatch and records management system software. The BPD is looking to implement NexGen's, a public safety solutions company, software to improve police operations. The upgrade would allow officers to write accident reports outside the station and submit traffic e-tickets directly from the scene of an incident.
Bethel, CT
United States
Washington, DC uses custom interface to dispatch non-emergency mental health calls to social workers
The city of Washington's Office of Unified Communications built a custom interface to transfer 911 non-emergency calls involving mental health concerns to the city's Department of Behavioral Health. This initiative has resulted in a third of the daily 911 calls involving mental health concerns being dispatched to behavioral health professionals rather than to police officers.
Washington, DC
United States