Austin, TX plans to implement artificial intelligence for non-emergency 911 calls
Austin, TX artificial intelligence non-emergency 911 calls
Planning
The Austin Police Department is planning to implement a "virtual officer" powered by artificial intelligence to handle non-emergency 911 calls. The virtual officer will be able to take reports, reduce the backlog, and communicate in 16 different languages. The virtual officer would free up time for dispatchers to focus on emergencies but human officers would still need to validate the reports.
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