Austin, TX plans to implement artificial intelligence for non-emergency 911 calls

Austin, TX artificial intelligence non-emergency 911 calls

Planning

The Austin Police Department is planning to implement a "virtual officer" powered by artificial intelligence to handle non-emergency 911 calls. The virtual officer will be able to take reports, reduce the backlog, and communicate in 16 different languages. The virtual officer would free up time for dispatchers to focus on emergencies but human officers would still need to validate the reports.

Computer-Aided Dispatch (CAD)Communications Bots Artificial Intelligence (AI)Emergency Services

Austin, TX

Municipality in Texas

United States

Newsworthy

In need of at least 50 employees, Austin Police Department's 911 center is struggling to keep up with calls for service.

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