Washington, DC uses custom interface to dispatch non-emergency mental health calls to social workers

Washington, DC social workers for non-emergency 911 calls

The city of Washington's Office of Unified Communications built a custom interface to transfer 911 non-emergency calls involving mental health concerns to the city's Department of Behavioral Health. This initiative has resulted in a third of the daily 911 calls involving mental health concerns being dispatched to behavioral health professionals rather than to police officers.

WD

Washington, DC

Municipality in District Of Columbia

United States