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Manchester City Council, GB works with 8x8 to move its contact centre to the cloud

Manchester City Council, GB 8x8 Cloud Contact Centre

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City officials selected 8x8 to shift its customer contact team from traditional operations to cloud-based calls. An initial group of 120 home-based representatives handled calls on their laptops related to the COVID-19 outbreak. The city planned to train up to 250 representatives on the 8x8 platform by August 2020. This cloud-based communications system reduces wait times with opportunities for shared screen browsing and call-back features.

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Manchester City Council, GB

Metropolitan council in England

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United Kingdom

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