East Renfrewshire Council, GB collaborates with Enovation on a digital community alarm upgrade
The council's Telecare system previously supported analog line use for one-button alerts in cases of emergencies. Enovation migrated all Telecare users over from the SafetyNet dispatch system to a digital community alarm system. This migration connected households with broadband or digital phone lines to a cloud-based platform accessed by the response team. East Renfrewshire ensured accessibility for all users by supplying SIM cards to households with analog phone lines.
East Renfrewshire Council, GB
United Kingdom
Miramar, FL adopted the Mark43 electronic Records Management System with cloud-hosting capabilities
The Miramar Police Department adopted Mark43 a next-generation electronic Records Management System (RMS) with cloud-hosted, web-based, and mobile app capabilities. The project involved the staff spending nearly a year migrating over 20 years of accumulated data including three million records for calls for service, incident reports, arrest reports, field interviews, traffic crash reports, citations, etc.
Miramar, FL
United States
Hartford, CT is equipping every sworn member of the Hartford Police Department with body cameras
The city of Hartford is equipping every single sworn member, approximately 400 officers, of the Hartford Police Department with body cameras. The body camera technology, including licensing and storage fees, costs the city approximately $2.2 million over five years. The vendor will replace the cameras every two-and-a-half years and after the first five-year contract the city would only pay for licensing and cloud storage.
Hartford, CT
United States
Eagle County, CO streamlines management of its web assets by shifting to Google Cloud platform
The switch to Google Cloud allows county departments to update web pages through existing spreadsheets. Staff members do not require new passwords or training to add timely information via the cloud-based platform. A three-month development process and a $4 cost for deployment helped Eagle County create more information-rich websites. The Google Cloud transition is particularly helpful when updating the Covid Concierge chatbot and the Transit Hub.
Eagle County, CO
United States
Manchester City Council, GB works with 8x8 to move its contact centre to the cloud
City officials selected 8x8 to shift its customer contact team from traditional operations to cloud-based calls. An initial group of 120 home-based representatives handled calls on their laptops related to the COVID-19 outbreak. The city planned to train up to 250 representatives on the 8x8 platform by August 2020. This cloud-based communications system reduces wait times with opportunities for shared screen browsing and call-back features.
Manchester City Council, GB
United Kingdom
Auckland Council, NZ partnered with CCL to fully migrate its systems to a hybrid cloud architecture
Auckland Council entered into a partnership with Computer Concepts Limited (CCL) to fully migrate its applications and datasets to an optimised hybrid cloud architecture. The multi-cloud based system allows to Council to significantly consolidate its systems and scale for the future. Furthermore, the transition allows the Council to reduce its dependence on suppliers and hardware maintenance.
Auckland Council, NZ
New Zealand
New Castle County, DE moved many of its systems to a cloud-managed network
New Castle County recently moved many of its systems to a cloud-managed network. The county can now manage their entire network via a cloud-based dashboard. IT staff have more time to focus on improving digital services for citizens, instead of managing day-to-day tasks.
New Castle County, DE
United States
San Diego, CA is using predictive analytics for capital improvement projects and asset management
The City of San Diego's departments of Public Works, Public Utilities, Transportation, Storm Water and Information Technology collaborated to share data on city assets and capital improvement projects. The departments consolidated over 30 legacy systems into the SAP HANA infrastructure asset management system. The SAP HANA system uses cloud-hosted open data and resident generated reports to help maintain the city's $9.7 billion infrastructure assets.
San Diego, CA
United States