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San Diego, CA redesigned the Police Department's website to become more service-oriented for users

San Diego, CA service-oriented police website redesign

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The city of San Diego's Communications Department and Department of Information Technology Web Team collaborated on a redesign of the San Diego Police Department's website to make critical services easier for residents to find. The redesign of the SPDP website focused on trimming excess information and making the product more service-oriented for visitors. The services are housed under one tab and actionable items are prioritized over the supplemental information.

IT Transparency Communications Design Website Emergency Services

San Diego, CA

Municipality in California

United States

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San Diego Overhauls Websites to Boost Access to Vital Services

Two recent department website redesigns — the San Diego Police Department and Homelessness Strategies and Solutions Department — were aimed at improving the user experience and access to critical service information.

San Diego Overhauls Websites to Boost Access to Vital Services

“I think both of these websites show how the city is really putting residents and their needs first,” said Ashley Bailey, the city’s strategic communications officer. “Because police and homelessness, those are two topics where someone might be in crisis.”

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San Diego, CA redesigned the Police Department's website to become more service-oriented for users

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