Glenelg, VIC Business Process Management Project improves council responses to service requests

Glenelg, VIC Business Process Management Project Requests

Glenelg previously relied on paper-based requests that led to inefficient communications and progress tracking. Department managers mapped service workflows for automation opportunities and practice improvements. A low-code platform supports online service requests and automates emails to relevant officers with necessary information. Council officials evaluate average timelines for each task and collaborate on service improvements thanks to the system's integration of departmental data.

GV

Glenelg, VIC

Shire in Victoria

Australia