Middlesbrough Council, GB streamlines tax collection process with Voicescape Collections platform

Middlesbrough Council, GB Voicescape Collections Tax Process

Council officials approved a six-month pilot of the platform in response to declining tax payments due to COVID-19. Voicescape Collections automates outreach to households with past-due council taxes and housing benefit changes. The platform transfers inbound calls from residents and provides useful prompts based on tax records. Revenues & Benefits team members focused on early interventions for struggling residents as manual tasks were handled by the system.

MC

Middlesbrough Council, GB

Unitary authority in England

United Kingdom