Fairfax County, VA launches 'Ask Fairfax' generative AI assistant
Fairfax County launched 'Ask Fairfax,' a generative digital assistant powered by Tyler Technologies' Resident AI Assistant that answers questions using information sourced only from fairfaxcounty.gov. It replaced a legacy chatbot and collects only anonymized metrics, not resident conversations. Since launching in early August it has answered more than 40,000 questions, most often about real estate, personal property taxes, vehicle registration and circuit court.
Fairfax County, VA
United States
Brown County, WI launches AI virtual assistant for non-emergency calls
Brown County Public Safety Communications launched AVA, an Aurelian virtual assistant that holds natural conversations with callers on the county's non-emergency line and transfers possible emergencies to a dispatcher; 911 calls are still answered by people. The county averages about 160,000 non-emergency calls a year, and in AVA's first full week it fielded more than 60% of nearly 1,950 calls. A grant covers 90% of the $110,000 annual cost.
Brown County, WI
United States
Ontario, CA adds 24/7 AI voice assistant to Ask Ontario city services
The City of Ontario expanded its Ask Ontario digital assistant with an AI-powered voice service, letting residents call (866) 393-6107 around the clock to get information, submit service requests and connect with City staff. It builds on the existing website chat, which supports more than 70 languages. Ask Ontario was developed with Citibot and uses generative AI and machine learning to answer a wide range of inquiries.
Ontario, CA
United States
Hickory, NC launches 'Chip' AI virtual assistant on city website, phone and text
The City of Hickory has launched Chip, a generative AI virtual assistant on the city website and by phone or text at 844-461-CHIP. Powered by Citibot, Chip is available 24/7 in more than 70 languages and answers routine questions about city services, resources, events and meetings. Residents can start a conversation from the chat icon on the website or by calling or texting 'Hello' to the number.
Hickory, NC
United States
Grande Prairie, AB pilots AI voice assistant 'Riley' for after-hours city calls
The City of Grande Prairie is running an after-hours AccessGP AI pilot from Oct. 13 to Dec. 31, 2026. Residents who call AccessGP on weekends, holidays and after 6 p.m. on weekdays reach Riley, an AI-enabled voice assistant that answers common questions about services such as recreation, transit, roads and snow clearing, and captures inquiries for staff follow-up. Riley does not handle 9-1-1 calls.
Grande Prairie, AB
Canada
Montgomery County, PA launches AI chatbot 'Mo' to answer voter questions
Montgomery County has launched Mo, a generative AI chatbot on its voter services website that answers basic election questions, such as polling locations and how to submit a mail ballot, 24/7 and in more than 70 languages. Built with Charleston, SC-based Citibot, Mo relies only on verified information from the voter services website and county GIS, and does not gather or store personal information.
Montgomery County, PA
United States
Tampere, FI pilots AI-powered city guidance tool
The City of Tampere is partnering with Microsoft and local entities to develop the City Venue Assistant VIP Tampere, an AI-powered tool designed to improve mobility for residents and visitors by delivering personalized guidance through smartphones and headphones. The tool combines artificial intelligence, location data, and digital twins to tackle issues like congestion and navigation difficulties during large events. It will launch in a pilot program this winter at Nokia Arena.
Tampere, FI
Finland
Washington, DC launches AI-powered 'DC Compass"
Washington DC's Office of the Chief Technology Officer and Esri recently launched a public beta version of the ‘DC Compass’ which uses generative artificial intelligence to answer data-oriented civic questions and create maps from thousands of open data sets. Per Cities Today, "the launch follows a 6-month private beta which allowed DC to work with Esri to improve the software to provide intuitive answers to requests."
Washington, DC
United States
Modesto, CA to launch AI-powered chatbot
The city is moving forward with its first chatbot, which will make it easier for residents to get answers to their questions and to request services in 71 languages. Per GovTech.com, officials have approved a three-year contract with South Carolina-based Citibot. Modesto expects to go live with its chatbot, as well as redesigns to its website and GoModesto app, between March and June 2024.
Modesto, CA
United States
San Antonio, TX introduces Talkin' Broadway chatbot for improved outreach during construction
A one-year contract with Hello Lamp Post resulted in a chatbot specific to the city's Lower Broadway improvements. Visitors text Hello SA 3 to 210-802-2265 or scan QR codes on sidewalk signage to start conversations in English or Spanish. Talkin' Broadway answers questions about planned closures, directs users to affected businesses, and accepts feedback for city review. The chatbot generates anonymized sentiment data helpful in shaping future outreach efforts.
San Antonio, TX
United States
Fairfield, CA introduces Archie chatbot for enhanced customer support and communications
Archie is an AI-powered chatbot powered by Citibot and accessible from the city's website. Residents can report non-emergency issues like streetlight outages and potholes thanks to Archie's integration with the My FairfieldCA portal. The bot simulates human conversation in 71 languages to identify online resources and contacts appropriate for each conversation. City officials named the bot Archie in honor of the arch located on Texas Street.
Fairfield, CA
United States
Stafford County, VA develops Ask Blu platform for enhanced public communication and customer service
The Ask Blu platform features an AI-powered chatbot for around-the-clock answers to questions about public services. The chatbot and a mobile app are available for service requests through the county's 311 system. Additional resources in the platform include location-specific newsletters about county services and the Blu's Academy suite of citizen education videos. Local officials used the Great Blue Heron as the platform's mascot because of community efforts to protect their nests.
Stafford County, VA
United States