Los Angeles County, CA improves customer experiences with Assessor's Office chatbot
Los Angeles County, CA Assessor's Office Chatbot Improve
The Assessor's Office undertook a six-year conversion of its software and applications to a cloud-based system. This project supported the creation of an AI-powered chatbot for easier navigation of a new office portal. Residents engage in conversations with the bot in search of current data about property taxes and propositions. The chatbot incorporates lessons learned from past conversations, updated data, and newly added portal features into future interactions.
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LA County to share new assessments platform with other California counties | StateScoop
As a six-year software modernization project winds down, officials said they're planning to open their technology to other counties around the state.
Los Angeles County Brings Tech Innovation To Property Tax Complexity
After building a system to handle the nuances of Proposition 13, the L.A. County Assessor plans to offer the software to other agencies as a cloud service.
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