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Middlesbrough Council, GB streamlines tax collection process with Voicescape Collections platform
Middlesbrough Council, GB Voicescape Collections Tax Process
Completa
Council officials approved a six-month pilot of the platform in response to declining tax payments due to COVID-19. Voicescape Collections automates outreach to households with past-due council taxes and housing benefit changes. The platform transfers inbound calls from residents and provides useful prompts based on tax records. Revenues & Benefits team members focused on early interventions for struggling residents as manual tasks were handled by the system.
Progetto riuscito
Middlesbrough Council approved a three-year contract with Voicescape after the pilot recovered £146,000 in tax payments in its first three months.
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