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Cabarrus County, NC incorporates chatbots into personnel and law enforcement workflows

Cabarrus County, NC Personnel Law Enforcement Chatbots

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The county first implemented a personnel status request chatbot for employee questions. Staffers complete performance reviews and paid leave requests in as little as five clicks. Cabarrus County also developed a quarterly inspection chatbot for the sheriff's department. A department employee enters an item name, receives past inspection data, and confirms or changes this information without repetitive forms.

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Cabarrus County, NC

County in North Carolina

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United States

Degno di nota

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Government Chatbots Now a Necessity for States, Cities, Counties

Before COVID-19, a few leading governments were dabbling in chatbot technology, using AI to address common resident queries. In 2021, it’s hard to imagine government doing the people’s business without them.

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Cabarrus County Sheriff's Department Created Conversational Chatbots

The Cabarrus team is focused on providing human-centric solutions for fulfilling business requirements. Read about their use cases.

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Cabarrus County, NC streamlines applications for ERAP funding with chatbot and Laserfiche forms

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