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Cabarrus County, NC streamlines applications for ERAP funding with chatbot and Laserfiche forms

Cabarrus County, NC Laserfiche Forms Chatbot ERAP Funding

Completa

County officials pursued a method for filtering applicants for $6.5 million in Emergency Rental Assistance Program (ERAP) funds. A Laserfiche form gathered applicant information as required by the federal program. Cabarrus County integrated the form with a chatbot that asked additional questions to determine eligibility. This process directed ERAP-ineligible residents to other resources, decreased processing times for eligible applicants, and freed employee time for other tasks.

Progetto riuscito

Cabarrus County processed 500 ERAP applications in the system's first two months.

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