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Louisville, KY trials crisis interventions for non-emergency calls in Fourth Patrol Division

Louisville, KY Non-Emergency Crisis Intervention Trial

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Local officials chose the Fourth Division for the pilot due to its high non-emergency call rate. Two Crisis Triage Workers (CTWs) evaluate 911 calls alongside MetroSafe dispatchers for resolution by phone. A seven-member mobile response team with mental health training is available for on-site assistance if initial consultations are insufficient. Case managers follow up with callers who are referred to local respite centers, shelters, and service providers.

LK

Louisville, KY

Municipality in Kentucky

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United States

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Mayor Fischer announces official start of pilot project to deflect some 911 calls to a non-police response | LouisvilleKY.gov

Mayor Greg Fischer announced today that a pilot program to deflect a number of 911 calls to a non-police response has officially begun in Louisville Metro Police Department’s Fourth Division. “We know that some situations where people are calling for police are really better served by a social service response,” said Mayor Fischer, whose FY22 budget included a nearly $5 million investment for this work as part of his “whole of government, whole of city” approach to public safety.

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Louisville to launch pilot for crisis intervention teams to respond to some 911 calls | News | wdrb.com

The city outlined the new program that it says will reimagine public safety.

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