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Alexandria, VA adopts FirstNet system to facilitate remote 911 capabilities during COVID-19
Alexandria, VA FirstNet Remote 911 Capabilities COVID-19
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Emergency dispatchers tested the FirstNet platform with non-emergency calls to Alex311 during a successful one-month trial. A dispatcher uses a mobile hotspot to connect with call queues and computer-aided dispatch capabilities via FirstNet. City officials use FirstNet to distance dispatchers and mobilize on-call staffers to handle high call volumes. Alexandria is the first city in the United States to implement FirstNet for emergency calls.
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