Manchester City Council, GB works with 8x8 to move its contact centre to the cloud

8x8

8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform.

Manchester City Council Allows Contact Centre Agents to Operate From Anywhere With Move to the Cloud, 8x8, Inc.

UK Local Government Authority Keeps Critical Services Running While Keeping Agents Safe During UK Lockdown 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced the Manchester City Council selected 8x8 Contact Centre to keep vital services running safely for its more than half a million residents throughout lockdown. Supporting one of the largest metropolitan districts in the UK, Manchester City Council commenced a detailed procurement process two years ago, to implement a new cloud-based communications solution in line with its wider cloud-based ICT strategy. Nearing the end of the process, the 8x8 Open Communications Platform had been selected due to its enhanced flexibility and ability to connect contact centre agents across voice, video and chat. However, in light of the COVID-19 outbreak and the UK Government’s mandate to work from home, the council fast-tracked solution deployment in order to keep vital services running while

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