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Porvoo, FI integrated the Kunta-Kai AI virtual customer advisor into the city's website

Porvoo, FI artificial intelligence virtual customer advisor

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The City of Porvoo partnered with Accenture and Boost.ai to integrate the Kunta-Kati virtual customer advisor into the city's website. Kunta-Kati uses artificial intelligence to provide website visitors with advanced customer support and to support the website's search function. Kunta-Kai handles frequently asked questions and connects visitors with the appropriate city department. The city is considering adding voice and speech recognition to Kunta-Kai's software for improved functionality.

Customer Relationship Management (CRM)chat Bots Artificial Intelligence (AI)Public Private Partnership (PPP)Customer Support

Porvoo, FI

Municipality in Finland

Finland

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