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Williamsburg, VA developed a 6-month Citibot pilot to simplify resident service requests

Williamsburg, VA Citibot pilot service requests

Voltooid

The City of Williamsburg, VA deployed a six-month Citibot pilot in February 2018 to simplify service requests for residents. Citibot allows participants to text their information or service requests at minimal cost to cities.

Citizen Services Communications chat Pilot / POC CivStart Disruptors

Williamsburg, VA

Municipality in Virginia

United States

Producten

Citibot Text Chat

Accessibility through text message. Residents can search for information, submit a service request or send a custom message to your staff.

Leveranciers

Citibot

Citibot is the tool for citizens and their governments to use for communication and civic change.

Links

CITIBOT | City of Williamsburg, VA

Nieuwswaardig

Pothole in the road? Text the City of Williamsburg and it’ll get fixed | Williamsburg Yorktown Daily

Potholes, bulk trash pick-up, and other issues in the City of Williamsburg can now be addressed with a quick text message to the city’s chatbot.

Williamsburg rolls out text messaging program - The Virginia Gazette

If there’s a pothole in the neighborhood, who’re you going to call? Citibot.

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Williamsburg, VA leveraged Citibot's artificial intelligence platform to reduce staff workload

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