Chattanooga, TN develops AI chatbot to help residents navigate city codes

AI pilot makes municipal code questions easier to answer

Chattanooga is developing an AI chatbot to help residents understand and navigate city codes by answering questions and locating relevant sections. The city formed an internal working group to pilot and test AI applications before any public release, prioritizing responsible deployment. The chatbot is currently in an experimental internal phase, with plans to make it available to residents once fully validated.

Artificial Intelligence (AI)Citizen Services

Chattanooga, TN

Municipality in Tennessee

United States

Newsworthy

Cities Using AI for Transparency, Resident Engagement

Municipalities around the nation are carefully using artificial intelligence to improve access to documents and public meeting materials, leaders said during the GovAI Coalition Summit in December.

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