Cincinnati, OH Alternative Response to Crisis pilot focuses on de-escalation during 911 calls
Cincinnati, OH Alternative Response to Crisis Pilot
Emergency dispatchers were trained in mental health first aid and used de-escalation efforts with responders en route. This training included rerouting callers to the 988 Suicide & Crisis Lifeline on a case-by-case basis. An ARC Response Team staffed by a behavioral health specialist and a Fire Department paramedic replaced police responses for wellness checks. Cincinnati created a dashboard about ARC runs searchable by date, neighborhood, and issue.
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Cincinnati launches data dashboard for Alternative Response to Crisis Team
The pilot program was created because police are often responding to 911 calls that fall outside the parameters of law enforcement.
Alternative Response to Crisis (ARC) Program Announcement - Emergency Communications Center
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Cincinnati approved a six-month extension for the pilot in November 2022. ARC methods responded to 260 emergency calls in the pilot's first four months.
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