Raleigh, NC builds citywide AI strategy through cross-department pilots and employee training

From AI experiments to a structured citywide tech strategy

Raleigh is taking a 'crawl, walk, run' approach to AI, running low-risk internal pilots before broader deployment. The city launched an internal AI chatbot in October 2025 to help staff navigate HR and IT systems, piloted an agentic help desk, and began testing AI for traffic analysis and waste optimization. Employees are trained in prompt engineering, data privacy, and AI limitations.

Artificial Intelligence (AI)Workforce Management Citizen Services

Raleigh, NC

Municipality in North Carolina

United States

Newsworthy

Raleigh, N.C., Turns AI Experiments Into Tech Strategy

From agentic AI help-desk assistants to cybersecurity collaboration and smarter trash routes, Raleigh CIO Mark Wittenburg explains how the city is testing tech before scaling it citywide.

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