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Virginia Beach, VA integrates AI-enabled chatbot into its VB311 citizen request service
Virginia Beach, VA VB311 Citizen Request AI-Enabled Chatbot
В процес на изпълнение
The chatbot supports the VB311 team in handling approximately 1,000 chat requests from residents each month. This bot refers users to online resources and service request links based on its knowledge of frequently asked questions. Residents may also be referred to VB311's live chat for more complex requests. Virginia Beach asks the community to select the chatbot's name and logo from five finalists - Beachbot, Ask Neptune, Ask VB, VBBot, or Botsby.
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