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Turku, FI breaks down language barriers to COVID-19 outreach with Åbot chatbot

Turku, FI Åbot COVID-19 Outreach Chatbot Language

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The city worked with Neuvo Oy Global to create an AI-enabled bot that includes 11% of residents who don't speak Finnish or Swedish. Åbot uses a conversational style to impart COVID-19 testing and services information in 100 languages. Datasets from the Turku Welfare Division and the Finnish Institute for Health and Welfare inform the bot's advice. A one-month testing period and a four-month pilot refined the bot through hundreds of interactions.

Bots Outbreak / COVID Health & Human Services Artificial Intelligence (AI)

Turku, FI

Municipality in Finland

Finland

Noticiable

ÅT

Åbot: The City of Turku’s coronavirus advice bot | Turku.fi

The City of Turku is launching an artificial intelligence-based advice bot for spreading awareness of coronavirus guidelines. On Tuesday 29 September at 9 am, the application will become available for local residents.

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