Maribyrnong, VIC answers resident questions on broad range of topics with Mari-bot chatbot

Maribyrnong, VIC Mari-bot Chatbot Resident Questions

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Residents enter their first names and the word Start to engage Mari-bot from the council's main page. This tool opens with prompts for commonly requested topics including parking, tax rates, and COVID-19. Each prompt leads to service categories that either resolve the user's question or connect to the customer service team. Mari-bot offers a translation service to expand communications beyond English-speaking residents.

chat Communications Engagement Platforms

Maribyrnong, VIC

City in Victoria

Australia

Newsworthy

Introducing Mari-bot – the new way to connect with Council - Maribyrnong

Maribyrnong City Council is excited to announce Mari-bot, a new online tool to support the community and make it easier to connect with us by helping residents quickly access answers to common enquiries such as animal matters and waste collection.

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