Tilburg, NB answers complex questions around the clock with the Gem virtual assistant

Tilburg, NB Gem Virtual Assistant Answers Complex Questions

In Progress

The virtual chat tool is found on the city's pages for passports, ID cards, and moving information. Gem is programmed to answer the most frequently asked questions in each category. Users are provided basic answers, links, and forms based on fully formed questions or keywords. An in-chat feedback tool provides notes to the city that will improve Gem as it expands to other pages.

chat Customer Support

Tilburg, NB

Municipality in Noord-Brabant

Netherlands

Newsworthy

Stel uw vragen via chat - Gemeente Tilburg

Vanaf 3 november is de gemeente Tilburg bereikbaar via de virtuele assistent 'Gem'. Op de pagina's over verhuizen, paspoorten en identiteitsbewijzen staat een chatvenster waar inwoners hun vraag kunnen stellen. Gem geeft dan antwoord.

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