Macon-Bibb County Streamlines Zoning Permits with GovPilot
County deploys cloud-based process through GovPilot
With a staff shortage, increasing incoming zoning permit applications, and software that created more headaches than it solved, Macon-Bibb decided to switch to GovPilot’s zoning permitting software in June 2019. Today, the county receives approximately 75% of zoning permits through the GovPilot platform, and 25% via email PDF or mailed paperwork from “old-school folks”. “Despite being short-staffed, GovPilot has helped us keep our heads above water.”
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Today, the county receives approximately 75% of zoning permits through the GovPilot platform, and 25% via email PDF or mailed paperwork from “old-school folks”. According to the Zoning Director, because GovPilot’s end-to-end digital process captures all information necessary, it often takes just hours to process a zoning permit application through GovPilot, whereas it can take several days to process applications received via emailed PDFs or mailed forms because of the manual data entry required.
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