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San Jose, CA developed San Jose 311 mobile app to replace an inefficient customer management system
San Jose, CA developed San Jose 311 mobile app
Voltooid
The City of San Jose developed the San Jose 311 mobile app and online portal to replace an inefficient customer management system that relied on thousands of emails. Residents can use San Jose 311 to instantly submit city service requests for abandoned vehicles, graffiti, illegal dumping, potholes, streetlight outages, etc. The City has temporarily suspended responses to non-urgent concerns due to the COVID-19 pandemic.
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Project geslaagd
The system receives over 150,000 requests per year and it reduced duplicate entries for abandoned vehicles by approximately 20%. In 2020, San Jose 311 handled 210,000 calls and 211,000 app requests.
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