Citibot Text Chat
Accessibility through text message. Residents can search for information, submit a service request or send a custom message to your staff.
Did you know that 97 percent of adults communicate via text messaging? No need to download an app or log into a portal, using Citibot’s core Text Chat product is as easy as sending a text message. With Citibot, your residents can ask a question, report an issue or send a message to city staff right through their native phone text application. You can easily provide customer service through a dedicated phone number.