Residents enter their first names and the word Start to engage Mari-bot from the council's main page. This tool opens with prompts for commonly requested topics including parking, tax rates, and COVID-19. Each prompt leads to service categories that either resolve the user's question or connect to the customer service team. Mari-bot offers a translation service to expand communications beyond English-speaking residents.
City in Victoria
Introducing Mari-bot – the new way to connect with Council - Maribyrnong
Maribyrnong City Council is excited to announce Mari-bot, a new online tool to support the community and make it easier to connect with us by helping residents quickly access answers to common enquiries such as animal matters and waste collection.
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