San Francisco, CA takes trauma-informed approach to unhoused residents with HEART pilot

San Francisco, CA HEART Unhoused Trauma-Informed Pilot

In Progress

The one-year pilot creates a Homeless Engagement Assistance Response Team (HEART) with project partner Urban Alchemy. HEART members receive extensive training covering topics like naloxone administration, first aid, and de-escalation. The city's Department of Emergency Management deploys HEART for all non-emergency calls to 311 and 911 operators involving unhoused residents. HEART will link each resident with necessary services through city agencies and community service providers.

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