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Buffalo, NY improves COVID-19 outreach to residents with Good Neighbors Network

Buffalo, NY COVID-19 Good Neighbors Network

Completo

The city distributed door knockers to 150,000 households containing information on public health services. One side of each door knocker included the weekday 311 number serviced by 13 remote employees. City officials, the University of Buffalo, and Cisco converted the 311 call center into a work-from-home environment over a single weekend. Residents flipped the door knocker to its bright-colored back to request assistance from neighborhood volunteers.

Citizen Services 311 Communications Outbreak / COVID

Buffalo, NY

Municipality in New York

United States

Newsworthy

Buffalo, N.Y., Creates Remote 311 Center in Two Days

Buffalo views its 311 line as a way that it can be a good neighbor to its residents. Here's how the city leveraged partnerships and tech to ensure that citizens could call their government for anything during COVID-19.

City of Buffalo rolls out “Good Neighbors Network” to look out for residents in need | News 4 Buffalo

BUFFALO, N.Y. (WIVB) – The City of Buffalo is living up to its nickname with the launch of the “Good Neighbors Network”, a program designed to make sure all residents are safe during social distancing. Mayor Byron Brown announced the new initiative during a press conference on Saturday. Door hangers will be distributed to 150,000 […]

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Buffalo was a finalist for the Governance & Economy Award at the 2022 World Smart City Awards.

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