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San Antonio, TX introduces Talkin' Broadway chatbot for improved outreach during construction

San Antonio, TX Talkin' Broadway Chatbot Construction

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A one-year contract with Hello Lamp Post resulted in a chatbot specific to the city's Lower Broadway improvements. Visitors text Hello SA 3 to 210-802-2265 or scan QR codes on sidewalk signage to start conversations in English or Spanish. Talkin' Broadway answers questions about planned closures, directs users to affected businesses, and accepts feedback for city review. The chatbot generates anonymized sentiment data helpful in shaping future outreach efforts.

Communications chat Bots Digital Services Pilot / POC

San Antonio, TX

Municipality in Texas

United States

Empresas

Hello Lamp Post

Hello Lamp Post is a playful platform inviting people to strike up conversations with street furniture via their mobile phones.

Newsworthy

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